Buyer's 100% Guarantee

TicketNetwork Direct Trusted Merchants must comply with our high standards of customer service and security:

• The Merchant website must be powered by TicketNetwork Direct, the best technology on the web for purchasing tickets at a great price.
   
• The Merchant website must use a secure, certificate-protected checkout system.
   
• The Merchant website must offer a 100% Money Back Ticket Guarantee.

TicketNetwork Direct 100% Guarantee

• Trusted Merchants will not charge a customer until their order can be 100% guaranteed! This means you are not charged for any tickets unless your order can be successfully filled. You will be notified about orders that cannot be completed as initially placed, and your credit card will not be charged for those order
• User personal information must be protected as dictated by our high standard of customer privacy.

TicketNetwork Direct Privacy Standard

• Trusted Merchants are required to protect the privacy of their users by following our recommended privacy standard.
• TicketNetwork Direct Certified sites will not sell or rent User's Personal Information to any individual, business or government entity unless requested by User or if said site is required to respond to court orders, subpoenas or other legal process.
• All customer complaints are settled using the TicketNetwork Direct system of dispute resolution.

TicketNetwork Direct Dispute Resolution

• TicketNetwork Direct will attempt to resolve any outstanding issues between customers and our trusted merchants through an in-house dispute resolution service. If you have any problems or concerns based on your purchase through a TicketNetwork Direct certified site, lets us know at TrustedMerchant@TicketNetwork.com and we will work to resolve the issue as promptly as possible.

If you have any questions about the Trusted Merchant program, please contact us at: TrustedMerchant@TicketNetwork.com