Terms & Policies
General. oneplacefortickets.com acts as an intermediary
between buyers and ticket sellers (“TICKET SELLERS”) to
facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale
transaction between the buyers and TICKET SELLERS. The
following are the rules or "TERMS" that govern use of the
oneplacefortickets.com Web Site ("SITE") by USER, the USER of the
SITE ("USER"). By using or visiting the SITE, USER expressly
agrees to be bound by these TERMS and to follow these TERMS
and all applicable laws and regulations governing the SITE.
oneplacefortickets.com reserves the right to change these TERMS at
any time, effective immediately upon posting on the SITE. If
USER violates these TERMS oneplacefortickets.com may terminate
USER's access to the SITE, bar USER from future use of the
SITE, cancel USER's ticket order, and/or take appropriate
legal action against USER.
Above Face Value. Tickets sold through SITE are often
obtained through secondary market TICKET SELLERS and are
being resold, in many cases, above the price or "face value"
listed on the ticket. All ticket prices include additional
service charges and handling fees as defined on each order.
SITE and its TICKET SELLERS are not directly affiliated with
any performer, sports team, or venue; and SITE does not act
as a primary sale box office, unless otherwise stated. By
agreeing to these TERMS, USER agrees that the purchase price
for tickets on their order does not reflect the original
purchase price of the ticket and may be either higher or
lower than the original purchase price.
Orders. Orders placed through SITE will be fulfilled
by one of our network of participating TICKET SELLERS.
Contact information for the TICKET SELLER who fulfills
USER's order (hereinafter known as "FULFILLER") will be
provided to USER upon completion of the purchase process. If
this information is lost, USER may contact Ticketgarage@ticketnetwork.com
to retrieve information about the order.
All sales are final. Since tickets are a
one-of-a-kind item and not replaceable, there are no
refunds, exchanges or cancellations. If an event is
postponed, tickets will be honored for the rescheduled date.
New tickets will not need to be issued. If an event is
cancelled without a rescheduled date, User will need to
contact the FULFILLER for a refund. The FULFILLER may
require the User to return the supplied tickets at User's
expense before receiving any refund User is entitled to due
to cancellation. oneplacefortickets.com is not responsible for
providing or securing this refund for User. Any shipping and
handling charges are not refundable. Neither oneplacefortickets.com
nor the FULFILLER will issue exchanges or refunds after a
purchase has been made or for lost, stolen, damaged or
destroyed tickets. When User receives tickets, User should
keep them in a safe place. Please note that direct sunlight
or heat may damage tickets.
Pricing. All prices are in United States Dollars (USD)
unless otherwise specifically stated. SITE cannot confirm
the price of an item until after an order is completed by
USER; however, the Fulfiller does NOT charge User credit
card until after the tickets has been secured at the agreed
price. Despite SITE's best efforts, a small number of the
items listed on the SITE may be priced incorrectly. If the
FULFILLER discovers an item's correct price is higher than
the stated price, the FULFILLER will either complete the
order at the original price, contact USER to inform them of
different price with an option to purchase, or cancel USER's
order and notify USER of such cancellation.
Taxes. Prices stated on the SITE do not include any
state or other local taxes that may apply to USER's order.
TICKET SELLERS may collect sales tax as is appropriate for
their locality.
Credit Card Charges. USER's credit card will be
charged by the FULFILLER responsible for fulfilling their
order and not SITE. If USER have any questions about charges
on User credit card statement, feel free to contact us at
Ticketgarage@ticketnetwork.com or to direct User question to
FULFILLER responsible for completing the ticket order.
FULFILLER may charge or authorize USER’S credit card in
advance of confirming ticket availability. If tickets are
ultimately found to be unavailable, the USER’S credit card
will not be charged or USER will receive a full refund for
the charged amount.
Event Listings. SITE does not guarantee the accuracy
of event information on SITE including but not limited to
event name, event location or venue, event start time, or
event date.
Ticket Holder Behavior Policy. The USER agrees to
abide by all rules and policies of the venue where the event
is located relating to conduct and behavior. Should the USER
be ejected from the event for failure to abide by the
venue’s rules and policies, USER shall be subject to all
applicable fines and legal or other expenses associated with
the ejection. Further, should the ejection result in the
loss of the TICKET SELLER’s right to use any other season
tickets at that venue, or the right to purchase other
tickets from that venue, USER shall be held liable for all
reasonable costs, expenses, and losses associated with said
loss, including but not limited to all direct, indirect,
vicarious, consequential, exemplary, incidental, special or
punitive damages, including lost profits.
Ticket Availability. Occasionally tickets ordered may
no longer be available at the price or in the quantity
originally ordered at the time the order is received. If
equivalent or better seat locations are available at the
same price, the Fulfiller will fill the order with the
alternative seat locations. If no alternates are available,
the User’s credit card will not be charged and User will be
notified that the ticket request has been rejected.
Fraudulent Use. In order to protect our USERs from
fraud, a USER may be required to provide additional proof of
identify on any order. Proof of identity may include but is
not limited to a signed credit card authorization and/or
photocopies of public documents such as a state driver's
license or federal passport.
Shipping. All orders are shipped to USER using the
delivery method chosen for the order. All shipments are to
the billing address of USERS credit card (no exceptions).
Most orders are shipped the same business day in which they
are received. Orders placed after business hours may be
shipped on the next business day.
Delayed Shipment. For certain events including but
not limited to the following: all off-season orders for
professional sporting leagues, concerts, and Las Vegas
events tickets may not be available for immediate shipment.
In these situations tickets may be marked with an estimated
ship date. USER will be provided with account access
information that will allow them to view the status of their
order and tracking information, if available, after
purchase. In the case where tracking information is not
available USER may contact a representative of the FULFILLER
for shipment information or an estimated delivery date.
Tickets will be shipped when available, and choice of an
expedited delivery method does not guarantee that tickets
will be shipped immediately.
International Shipping. Customers outside of the
United States must choose an International Delivery option.
If a domestic shipping option is chosen for an order to be
shipped outside the United States, the shipping cost will be
adjusted by the FULILLER after the order is placed to use
the International Rate.
Delivery Verification. If USER specifies a shipping
address that does not allow for Delivery Verification, such
as a Post Office Box, USER may be required to pay an
additional fee to cover the additional risks associated with
this type of order. If such a shipping address is used, the
FULFILLER will, at their discretion, either contact USER
about the additional fee prior to shipping or cancel User
order and notify USER of such cancellation.
Permitted Use. USER agrees that USER is only
authorized to visit, view and to retain a copy of pages of
this SITE for USER's own personal use, and that USER shall
not duplicate, download, publish, modify or otherwise
distribute the material on this SITE for any purpose other
than to review event and promotional information, for
personal use, or to purchase tickets or merchandise for
USER's personal use, unless otherwise specifically
authorized by SITE to do so. The content and software on
this SITE is the property of SITE and/or its suppliers and
is protected by U.S. and international copyright laws.
Links. The SITE may automatically produce search
results that reference or link to third party SITEs
throughout the World Wide Web. SITE has no control over
these SITEs or the content within them. SITE cannot
guarantee, represent or warrant that the content contained
in the SITEs is accurate, legal and/or inoffensive. SITE
does not endorse the content of any third party SITE, nor do
we warrant that they will not contain viruses or otherwise
impact USER's computer systems. By using the SITE to search
for or link to another SITE, USER agrees and understands
that USER may not make any claim against SITE for any
damages or losses, whatsoever, resulting from use of the
SITE to obtain search results or to link to another SITE. If
USER experiences a problem with a link from the SITE, please
notify us at Ticketgarage@ticketnetwork.com and we will
investigate USER's claim and take any actions we deem
appropriate at our sole discretion.
Violation of the Terms. SITE, in its sole discretion,
and without prior notice, may terminate USER's access to the
SITE, cancel USER's ticket order or exercise any other
remedy available to it. USER agrees that monetary damages
may not provide a sufficient remedy to SITE for violations
of these terms and conditions and USER consents to
injunctive or other equitable relief for such violations.
SITE may release USER information by operation of law, if
the information is necessary to address an unlawful or
harmful activity against SITE. SITE is not required to
provide any refund to USER if USER are terminated as a USER
of this SITE.
Intellectual Property Information. For purposes of
these TERMS, CONTENT is defined as any information,
communications, software, photos, video, graphics, music,
sounds, and other material and services that can be viewed
by users on our site. This includes, but is in no way
limited to, message boards, chat, and other original
content. By accepting these TERMS, USER acknowledge and
agree that all CONTENT presented to USER on this site is
protected by copyrights, trademarks, service marks, patents
or other proprietary rights and laws, and is the sole
property of SITE and/or its Affiliates. USER are only
permitted to use the CONTENT as expressly authorized by us
or the specific CONTENT provider. Except for a single copy
made for personal use only, USER may not copy, reproduce,
modify, republish, upload, post, transmit, or distribute any
documents or information from this site in any form or by
any means without prior written permission from us or the
specific CONTENT provider, and USER are solely responsible
for obtaining permission before reusing any copyrighted
material that is available on this site. Any unauthorized
use of the materials appearing on this site may violate
copyright, trademark and other applicable laws and could
result in criminal or civil penalties. Neither we or our
Affiliates warrant or represent that User use of materials
displayed on, or obtained through, this site will not
infringe the rights of third parties. All other trademarks
or service marks are property of their respective owners.
Nothing in these TERMS grants USER any right to use any
trademark, service mark, logo, and/or the name of SITE or
its Affiliates.
SITE reserves the right to terminate the privileges of any
USER who uses this SITE to unlawfully transmit or receive
copyrighted material without a license or express consent,
valid defense or fair use exemption to do so. After proper
notification by the copyright holder or its agent to us, and
confirmation through court order or admission by the USER
that they have used this SITE as an instrument of unlawful
infringement, we will terminate the infringing USERS' rights
to use and/or access to this SITE. We may, also in our sole
discretion, decide to terminate a USER's rights to use or
access to the SITE prior to that time if we believe that the
alleged infringement has occurred.
Disclaimers. SITE MAKES NO ASSURANCES THAT THE SITE
WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC
RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR
LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN
"AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES
THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE
FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES.
SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING
ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE,
INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS,
INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF
PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH
OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT
LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS
AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS,
ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH
THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE
SITE AND/OR THE SITE SERVICE. SITE IS NOT RESPONSIBLE FOR
THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY
TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD
PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Limitation on Liability. Except in jurisdictions
where such provisions are restricted, in no event will SITE
be liable to USER for any indirect, vicarious,
consequential, exemplary, incidental, special or punitive
damages, including lost profits, even if SITE has been
advised of the possibility of such damages. USER further
agrees that the maximum available remedy on any successful
claim is a refund of the amount paid by the USER when
placing an order through SITE.
Indemnity. USER agrees to indemnify and hold SITE,
its subsidiaries, affiliates, officers, agents and other
partners and employees, harmless from any loss, liability,
claim or demand, including reasonable attorneys' fees, made
by any third party due to or arising out of USER's use of
the SITE, including also USER's use of the SITE to provide a
link to another site or to upload content or other
information to the SITE.
Governing Law. USER agrees that any controversy or
claim arising out of or relating to the use of SITE will be
governed by the laws of the State of Connecticut without
regard to its conflict of law provisions. User agrees to
personal jurisdiction by venue in the state and federal
courts of the State of Connecticut, Tolland County.
Arbitration. Any controversy or claim arising out of
or relating to the use of the SITE, or any alleged breach of
these policies, shall be resolved through binding
arbitration in the jurisdiction of SITE’s headquarters,
Tolland County, Connecticut, and administered by the
American Arbitration Association in accordance with its
Commercial Arbitration Rules including the Optional Rules
for Emergency Measures of Protection. Any award issued
through arbitration is enforceable in any court of competent
jurisdiction.
Force Majeure. SITE shall not be deemed in default or
otherwise liable under these rules and policies due to its
inability to perform its obligations by reason of any fire,
earthquake, flood, substantial snowstorm, epidemic,
accident, explosion, casualty, strike, lockout, labor
controversy, riot, civil disturbance, act of public enemy,
cyber-terrorism, embargo, war, act of God, or any municipal,
county, state or national ordinance or law, or any
executive, administrative or judicial order (which order is
not the result of any act or omission which would constitute
a default hereunder), or any failure or delay of any
transportation, power, or communications system or any other
or similar cause not under SITE’S control (hereinafter all
of the foregoing is collectively referred to as FORCE
MAJEURE). Notwithstanding the foregoing, SITE shall be
permitted to terminate this Agreement with or without notice
to the USER in the event that USER is prevented from
performing hereunder due to FORCE MAJEURE.
Registration. Certain areas of the SITE are provided
solely to registered USERs of the SITE. Any USER registering
for such access agrees to provide true and accurate
information during the registration process. SITE reserves
the right to terminate the access of USERs should SITE know,
or have reasonable grounds to suspect that a USER has
entered false of misleading information during the
registration process. ALL REGISTERED USERS MUST BE OVER
EIGHTEEN (18) YEARS OF AGE. Children under the age of
eighteen (18) shall not be permitted to register. SITE
reserves the right to require valid credit card information
as proof of legal age. SITE maintains a strict online
Privacy Policy and will not sell or provide USER credit card
information to third parties.
USER Account. USER will select a username and
password as part of the registration process. All USER
account pages are protected with Secure Socket Layer (SSL)
encryption. USER is fully responsible for maintaining the
confidentiality of their username and password. USER agrees
to immediately notify SITE at Ticketgarage@ticketnetwork.com
should USER know, or have reasonable grounds to suspect,
that the username or password have been compromised. SITE
shall not be responsible for USER's failure to abide by this
paragraph. SITE may, in its sole discretion, terminate the
USER's account for any reason. Under no circumstances shall
SITE be liable to any USER or third party for termination of
a USER's account.
Third Party Advertisers. SITE may allow third party
advertisers to advertise on the SITE. SITE undertakes no
responsibility for USER's dealings with, including any
on-line or other purchases from, any third party
advertisers. SITE shall not be responsible for any loss or
damage incurred by USER in its dealings with third party
advertisers.
Privacy Policy. This privacy policy, herein referred
to as the Privacy Policy, covers SITE’s treatment of
personal or personally identifiable information, herein
referred to as Personal Information, that may be collected
when USER is on the SITE and when USER uses SITE services.
This Privacy Policy does not apply to the practices of
companies or individuals that SITE does not own or exercise
supervisory control over, or to third party advertisers on
the SITE.
This Privacy Policy discloses the privacy practices for
http://www.oneplacefortickets.com. It applies solely to
information collected by this website. This Privacy Policy
will notify USER of the following:
- What personally identifiable information is
collected from USER through the web site, how it is
used, and with whom it may be shared.
- What choices are available to USER regarding the use
of USER data.
- The security procedures in place to protect the
misuse of USER information.
- How USER can correct any inaccuracies in the
information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on
this SITE. We only have access to or collect information
that USER voluntarily give us via email or other direct
contact from USER. We do not sell or rent this information
to anyone.
We will use USER information to respond to USER regarding
the reason USER contacted us. We will not share USER
information with any third party outside of our
organization, other than as necessary to fulfill USER
request, e.g. to ship an order. Unless USER ask us not to,
we may contact USER in the future to tell USER about
specials, new products or services, or changes to this
privacy policy.
SITE will respond to a verified law enforcement, or other
governmental department request or subpoena relating to a
criminal investigation or alleged illegal activity. In such
events, SITE will disclose information relevant to the
investigation such as name, city, state, zip code, telephone
number, email address, fraud complaints, and credit card
information. SITE reserves the right to report to law
enforcement agencies any activities that it believes, in
good faith, to be unlawful.
USER Access to and Control Over Information
USER can do the following, at any time, by contacting us
via the email address or phone number given on our website:
- Opt out of any future contact from us;
- See what data we have about USER, if any;
- Change or correct any data we have about USER;
- Have us delete any data we have about USER; and
- Express any concern USER has about our use of USER
data.
Security
We take precautions to protect USER information. When
USER submits sensitive information via the website, USER
information is protected both online and offline.
Whenever we collect sensitive information (such as credit
card data), that information is encrypted and transmitted to
us in a secure way. USER can verify this by looking for a
closed lock icon at the bottom of USER web browser, or
looking for "https" at the beginning of the address of the
web page.
While we use encryption to protect sensitive information
transmitted online, we also protect USER information
offline. Only employees who need the information to perform
a specific job (for example, billing or customer service)
are granted access to personally identifiable information.
The computers and servers in which we store personally
identifiable information are kept in a secure environment.
If USER feels that we are not abiding by this Privacy
Policy, USER should contact us immediately via telephone at
800 456 8499 or via email at CustomerSupport@oneplacefortickets.com.
Service and Advertising Emails. SITE may send USER
several service related emails to the email address given
when placing an order. These include a confirmation email
with details of USER’S order, a pre-event email reminder
about the event to be attended, and a post-event email
gathering feedback on the USER’S experience. When USER
places an order, SITE will also add USER to our weekly
mailing list to be informed of upcoming events. USER can opt
out of these emails at any time by notifying
CustomerSupport@oneplacefortickets.com.
Amendments. SITE reserves the right to amend this
policy at any time. SITE will contact registered USERs by
email or shall post a notice of changes in its SITE, when
and if the terms of this policy are amended. |
